Baltimore Ravens majority owner Steve Bisciotti wrote a letter that will be sent to Ravens' personal seat license holders, suite holders and sponsors and has been published on the team's website, in which he apologizes for the way the organization handled Ray Rice.
In the letter, Bisciotti writes that the team "did not do all we should have done and no amount of explanation can remedy that."
He called the video of Rice striking his then-fiancée Janay Palmer, which was released by TMZ.com on Monday, "violent and horrifying."
"Seeing that video changed everything. We should have seen it earlier. We should have pursued our own investigation more vigorously. We didn’t and we were wrong."
"Because of his positive contributions on and off the field over the last six years, Ray had earned every benefit of the doubt from our organization. We took everything we knew and decided to support Ray Rice until we could not."
Bisciotti detailed every step the Ravens made in the process and revealed Rice's account of what happened: "His explanation was that after he and Janay had consumed a great deal of alcohol, they had had an argument and that they struck each other."
The owner ends the letter saying, "I am sorry we let you down." The full letter can be found here.
The Ravens cut Rice on Monday in what Bisciotti said was a unanimous decision upon seeing the video. He said the Revel Casino, New Jersey State Police and prosecutor office all declined to give Baltimore the tape.
NFL commissioner Roger Goodell said Tuesday the league also never received video.
- Molly Geary