Video Games

PSA: You can refund The Day Before even if you wasted more than two hours on it

You may not get your time back, but at least your money is safe

Marco Wutz

PSA: You can refund The Day Before even if you wasted more than two hours on it
PSA: You can refund The Day Before even if you wasted more than two hours on it /

The launch of The Day Before, which received GLHF’s “I’m a Real Boy” Alternative Game Award this year, has predictably ended up as a complete disaster, really proving it deserved that honor. The studio behind it, Fntastic, has subsequently announced its closure, casting doubt on how a refunding process for people who bought the game would look like.

Valve reacted very quickly to the situation, first disabling purchases of the game on Steam and now enabling refunds for players even if they exceeded the usual two-hour grace period spent in the title. Under normal circumstances players can’t refund a game anymore after playing it for two hours.

Key art of video game The Day Before
Steam offers no-questions-asked refunds for The Day Before / Fntastic

If you’ve bought The Day Before and want your money back, then follow steps below to request a refund.

How to refund The Day Before on Steam

Here’s a step-by-step guide to refunding The Day Before on Steam:

  1. Navigate to the Steam Support page and log in with the Steam account you purchased The Day Before on.
  2. Select “A Purchase” from the suggested things you may need help with.
  3. Find The Day Before from the list of purchases.
  4. Choose a reason for refunding the product – anything will do in this case.
  5. Fill out the form and submit it – again, Valve seems to be refunding anyone in this case, so there doesn’t seem to be a reason to be too detailed.
  6. If you did it right, you should get an email to confirm that your request has been received.

It may take a few hours for your request to be approved, but it looks like Valve is on top of things when it comes to this particular case, approving refunds at a rapid pace.

We’ll see if Valve will learn any lessons from this situation and change something about its vetting process for video games entering its ecosystem.

It begins to dawn on people that The Day Before may not be real

Published
Marco Wutz
MARCO WUTZ

Marco Wutz is a writer from Parkstetten, Germany. He has a degree in Ancient History and a particular love for real-time and turn-based strategy games like StarCraft, Age of Empires, Total War, Age of Wonders, Crusader Kings, and Civilization as well as a soft spot for Genshin Impact and Honkai: Star Rail. He began covering StarCraft 2 as a writer in 2011 for the largest German community around the game and hosted a live tournament on a stage at gamescom 2014 before he went on to work for Bonjwa, one of the country's biggest Twitch channels. He branched out to write in English in 2015 by joining tl.net, the global center of the StarCraft scene run by Team Liquid, which was nominated as the Best Coverage Website of the Year at the Esports Industry Awards in 2017. He worked as a translator on The Crusader Stands Watch, a biography in memory of Dennis "INTERNETHULK" Hawelka, and provided live coverage of many StarCraft 2 events on the social channels of tl.net as well as DreamHack, the world's largest gaming festival. From there, he transitioned into writing about the games industry in general after his graduation, joining GLHF, a content agency specializing in video games coverage for media partners across the globe, in 2021. He has also written for NGL.ONE, kicker, ComputerBild, USA Today's ForTheWin, The Sun, Men's Journal, and Parade. Email: marco.wutz@glhf.gg

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